Privacy Policy
This policy explains what information MDW Farm LLC, the maker of Dyspash (“Dyspash,” “we,” “us”), collects through the Dyspash mobile apps, the Dyspash Dock portal, our websites and our web check-in pages (together, the “Services”), how we use it, and the choices you have.
Information we collect
Information you give us
- Account and contact details — such as your name, email address, phone number, company, and role (for example driver, carrier, dock staff).
- Load and stop information — reference numbers, appointment details, notes, signatures and acknowledgments you enter.
- Photos and documents — images you capture, such as damage, seal or paperwork photos, and documents you upload.
- Communications — messages you send through the Services or to our support team.
Information collected when you use the Services
- Location — when you use stop features (such as pre-arrival check-in, arrival and departure detection, and per-stop mileage and dwell time), the app collects your device’s location. If you allow it, this may continue in the background during an active trip or stop. You can turn location access off in your device settings; some features will not work without it.
- Signed event records — stop events (such as arrival, check-in, exceptions and departure) are digitally signed on your device. We store these records along with the public key used to verify them. Private signing keys stay on your device.
- Device and usage information — device type, operating system, app version, push notification tokens, crash and diagnostic data, IP address and log data.
- Nearby device identifiers — if your carrier uses Bluetooth trailer beacons, the app may detect those beacons’ identifiers to associate a trailer with a stop.
Web check-in without an account
If you check in by scanning a facility code in your browser, we collect the information you enter and the event record your browser signs. A signing key is created and stored in your browser for that purpose.
How we use information
- To provide the Services, including check-in, site information, exception capture, stop records and the Dock portal.
- To share stop information with the parties to a load, as described below.
- To compute arrival windows, mileage and dwell time.
- To send service messages, sign-in links and notifications.
- To keep the Services secure, prevent fraud, and fix problems.
- To build aggregated, de-identified facility insights (for example, typical dwell time at a site). These do not identify individual drivers.
- To comply with law and enforce our terms.
How information is shared
- With parties to a stop or load. Stop records, exceptions and related photos are shared with the counterparties involved (for example, the facility, carrier or broker) according to the sharing scope attached to each record. Drivers control what they share beyond what a stop requires.
- With service providers who host, store, secure or deliver the Services for us (such as cloud hosting, database, email delivery and push notification providers), under obligations to protect the information.
- For legal reasons — when required by law, legal process, or to protect the rights, safety and property of our users, the public or Dyspash.
- In a business transfer, such as a merger or acquisition, subject to this policy.
We do not sell your personal information, and we do not share it for cross-context behavioral advertising. We do not broker access to data that Dyspash did not collect.
Retention
We keep information for as long as your account is active or as needed to provide the Services. Signed stop records may be kept longer where needed as evidence for the parties to a load, to resolve disputes, or to meet legal obligations. When information is no longer needed, we delete or de-identify it.
Security
We use encryption in transit, hardware-backed device keys and access controls to protect information. No system is perfectly secure, and we cannot guarantee absolute security.
Your choices and rights
- You can access and update account information in the app, or by contacting us.
- You can request a copy of your information, or ask us to delete it, by emailing privacy@dyspash.com. Some records may be kept where required by law or where another party to a load has a legitimate need for them.
- You can turn off location, camera, Bluetooth and notification permissions in your device settings.
- California residents have the right to know, access, correct and delete personal information, and the right not to be discriminated against for exercising these rights. We do not sell or share personal information as those terms are defined under California law. To make a request, email privacy@dyspash.com. We will verify your request before acting on it.
Children
The Services are for commercial freight operations and are not directed to children under 16. We do not knowingly collect information from children.
Changes
We may update this policy. If we make material changes, we will notify you in the app or by email before they take effect. The date at the top shows when it was last updated.
Contact
Questions about privacy: privacy@dyspash.com